Frequently Asked Questions (FAQs)

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Payment questions

PayUMoney [which accepts all: Credit Card/Debit Card/Net Banking/UPI/EMI/Wallet/TEZ]
The account will be activated instantly once your order gets approved.
Yes you can do that. But you need to request for our bank account credentials via email.
Please note due to the nature of services we don’t offer refund for any of our Monthly/Annually services. So all of our services are 100% non refundable.

If you PAID by PayPal please cancel the subscription from your PayPal account.
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Email marketing questions

Yes. You can send each campaign to different lists.
No limit on contacts you upload. Our plans are based on number of emails sent not subscriber list size. You can have multiple email lists.
MailNesto backlists bounce back emails from your list automatically and update the status of the contacts/lists as Bounced. By default your future campaign will not send to Hard Bounce email addresses.
Maximum upto XXXXXXXXXX emails in a day of multiple campaigns.
Yes. You will get the complete stastics.
  1. Email open reports
  2. Email bounce reports (hard/soft)
  3. Unsubscribe reports
  4. Blacklisted reports
  5. Link clicked reports
  6. Complaint reports & More...
Yes. Can use different from address for each campaign.

Other questions

Yes. You can use our service to send emails from any place/any country.
We have very strict bounce rate policy. However it is better to maintain low bounce for good delivery.
Clean your email lists on daily basis as below:
  1. Use updated email addresses
  2. Remove BOUNCE email addresses
  3. Remove the SPAM email addresses
  4. Remove people who UNSUBSCRIBE from your list
  5. Remove Inactive SUBSCRIBERS
MailNesto backlists bounce back emails from your list automatically and update the status of the contacts/lists as Bounced. By default your future campaign will not send to Hard Bounce email addresses.
Your data is stored on industry-standard data servers located with some of world's largest and most reliable ISP's. We dont provide / sell or share email databases. Your database will be 100% safe and secured. Also you can delete/export your list anytime.
Yes. You will get the complete stastics.
  1. Email open reports
  2. Email bounce reports (hard/soft)
  3. Unsubscribe reports
  4. Blacklisted reports
  5. Complaint reports & More...